TURIZM BIZNESIDA XODIMLAR BILAN ISHLASHDA MENEJERNING ROLI
Keywords:
Kalit so‘zlar: turizm biznesi, menejer, xodimlar, inson resurslarini boshqarish, xizmat sifati, motivatsiya, mehnat unumdorligi, mijozlar qoniqishi.Abstract
Annotatsiya: Mazkur tezisda turizm biznesida xodimlar bilan ishlash jarayonida menejerning o‘rni va asosiy boshqaruv vazifalari yoritilgan. Turizm xizmatlarining sifati ko‘p jihatdan xodimlarning kasbiy bilimlari, mijozlar bilan muloqot qilish qobiliyati, xizmat ko‘rsatish madaniyati va mehnatga bo‘lgan munosabatiga bog‘liq. Shu sababli turizm korxonalarida menejer faqat ma’muriy boshqaruvchi emas, balki xodimlarni tanlash, moslashtirish, o‘qitish, rag‘batlantirish, jamoaviy muhitni shakllantirish va xizmat sifatini nazorat qilishni tashkil etuvchi muhim subyekt hisoblanadi.
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